It had always made sense to me to build a business based on what people really wanted, rather than guess what we thought they might want.

There's always an opportunity to make a difference

I'm pretty active anyway, but I'm also competitive.I used my Fitbit as an example of the innate power of data to turn information into insights and actions.

The point is, you can't keep doing the same thing and expect it to keep working.

It's easy to decide what you're going to do. The hard thing is deciding what you're not going to do.

The key to using the Internet to extend and build relationships is to view ownership of information differently-you need to bring customers inside your business to create information partnerships ... relationships become the differentiator, more than products or services. Businesses become intertwined.

Ideas are commodity. Execution of them is not.