Gratitude is most treasured when it is unexpected. When we expect, even demand gratitude, we treat it simply as payment due for some service we rendered and we squeeze any good feeling out of it.
Michael JosephsonAuthentic gratitude is much more rare and precious than expressions of gratitude which are often empty courtesies or simply tactical ploys to encourage further gifts or kindnesses.
Michael JosephsonNo leader or organization can achieve breakout growth until it treats, "we've always done it this way" as an opportunity to think anew rather than as a reason to stop thinking. Keep in mind, tradition should be a guide, not a jailer.
Michael Josephson