Every company's greatest assets are its customers, because without customers there is no company.

The greatest management principle in the world is: 'the things that get rewarded and appreciated get done.'

The things that get rewarded, get done

All of us live at the feeling level, and our feelings are in large part a result of the way we perceive things. You observe or are told something, you interpret it, and only then do you have a reaction at the feeling level. The point is that feeling is preceded by perception, and all of us are capable of controlling our interpretation [the associations and assumptions] of what we see. If we can control our interpretation, then it logically follows that we can exercise some control over our feelings as well.

The ultimate goal of a more effective and efficient life is to provide you with enough time to enjoy some of it.

Knowing nothing about investing might be a benefit. You won't have to unlearn many popular beliefs propagated by Wall Street and the media that aren't true.

A satisfied customer is the best business strategy of all.