Reengineering eliminates work, not jobs or people.

Automating a mess yields an automated mess.

To succeed at re-engineering, you have to be a missionary, a motivator, and a leg breaker.

Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor but on end-to-end processes and the creation of value for the customer.

Reengineering eliminates work, not jobs or people.

A successful career will no longer be about promotion. It will be about mastery.

The transitional concept of management is reaching the end of the road.