Automating a mess yields an automated mess.

To succeed at re-engineering, you have to be a missionary, a motivator, and a leg breaker.

A successful career will no longer be about promotion. It will be about mastery.

Reengineering cannot be entrusted to the semi-competent, the hangers-on with nothing better to do.

Reengineering eliminates work, not jobs or people.

The transitional concept of management is reaching the end of the road.

...heavy investments in information technology have delivered disappointing results - largely because companies tend to use technology to mechanize old ways of doing business...Instead of embedding outdated processes in silicon and software, we should obliterate them and start over.