Automating a mess yields an automated mess.

To succeed at re-engineering, you have to be a missionary, a motivator, and a leg breaker.

...heavy investments in information technology have delivered disappointing results - largely because companies tend to use technology to mechanize old ways of doing business...Instead of embedding outdated processes in silicon and software, we should obliterate them and start over.

Automating a mess yields an automated mess.

Reengineering cannot be entrusted to the semi-competent, the hangers-on with nothing better to do.

A successful career will no longer be about promotion. It will be about mastery.

If managing were simple, why do the majority of businesses fail? If physicians had the same success rate as executives, the medical schools would have been shuttered long ago.