The transitional concept of management is reaching the end of the road.

Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor but on end-to-end processes and the creation of value for the customer.

The transitional concept of management is reaching the end of the road.

America's business problem is that it is entering the twenty-first century with companies designed during the nineteenth century to work well in the twentieth.

If managing were simple, why do the majority of businesses fail? If physicians had the same success rate as executives, the medical schools would have been shuttered long ago.

Reengineering eliminates work, not jobs or people.

Reengineering cannot be entrusted to the semi-competent, the hangers-on with nothing better to do.