To succeed at re-engineering, you have to be a missionary, a motivator, and a leg breaker.

A successful career will no longer be about promotion. It will be about mastery.

The transitional concept of management is reaching the end of the road.

Reengineering cannot be entrusted to the semi-competent, the hangers-on with nothing better to do.

Reengineering eliminates work, not jobs or people.

If managing were simple, why do the majority of businesses fail? If physicians had the same success rate as executives, the medical schools would have been shuttered long ago.

America's business problem is that it is entering the twenty-first century with companies designed during the nineteenth century to work well in the twentieth.