To succeed at re-engineering, you have to be a missionary, a motivator, and a leg breaker.

Reengineering cannot be entrusted to the semi-competent, the hangers-on with nothing better to do.

The transitional concept of management is reaching the end of the road.

...heavy investments in information technology have delivered disappointing results - largely because companies tend to use technology to mechanize old ways of doing business...Instead of embedding outdated processes in silicon and software, we should obliterate them and start over.

America's business problem is that it is entering the twenty-first century with companies designed during the nineteenth century to work well in the twentieth.

If managing were simple, why do the majority of businesses fail? If physicians had the same success rate as executives, the medical schools would have been shuttered long ago.

A successful career will no longer be about promotion. It will be about mastery.