To succeed at re-engineering, you have to be a missionary, a motivator, and a leg breaker.

A successful career will no longer be about promotion. It will be about mastery.

...heavy investments in information technology have delivered disappointing results - largely because companies tend to use technology to mechanize old ways of doing business...Instead of embedding outdated processes in silicon and software, we should obliterate them and start over.

To succeed at re-engineering, you have to be a missionary, a motivator, and a leg breaker.

Automating a mess yields an automated mess.

Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor but on end-to-end processes and the creation of value for the customer.

Reengineering cannot be entrusted to the semi-competent, the hangers-on with nothing better to do.