...heavy investments in information technology have delivered disappointing results - largely because companies tend to use technology to mechanize old ways of doing business...Instead of embedding outdated processes in silicon and software, we should obliterate them and start over.

Unless companies change these rules, any superficial re-organizations they perform will be no more effective than dusting the furniture in Pompeii.

...heavy investments in information technology have delivered disappointing results - largely because companies tend to use technology to mechanize old ways of doing business...Instead of embedding outdated processes in silicon and software, we should obliterate them and start over.

Reengineering eliminates work, not jobs or people.

A successful career will no longer be about promotion. It will be about mastery.

America's business problem is that it is entering the twenty-first century with companies designed during the nineteenth century to work well in the twentieth.

The transitional concept of management is reaching the end of the road.