...heavy investments in information technology have delivered disappointing results - largely because companies tend to use technology to mechanize old ways of doing business...Instead of embedding outdated processes in silicon and software, we should obliterate them and start over.

The transitional concept of management is reaching the end of the road.

If managing were simple, why do the majority of businesses fail? If physicians had the same success rate as executives, the medical schools would have been shuttered long ago.

America's business problem is that it is entering the twenty-first century with companies designed during the nineteenth century to work well in the twentieth.

Automating a mess yields an automated mess.

A successful career will no longer be about promotion. It will be about mastery.

...heavy investments in information technology have delivered disappointing results - largely because companies tend to use technology to mechanize old ways of doing business...Instead of embedding outdated processes in silicon and software, we should obliterate them and start over.