America's business problem is that it is entering the twenty-first century with companies designed during the nineteenth century to work well in the twentieth.

To succeed at re-engineering, you have to be a missionary, a motivator, and a leg breaker.

Reengineering eliminates work, not jobs or people.

Automating a mess yields an automated mess.

America's business problem is that it is entering the twenty-first century with companies designed during the nineteenth century to work well in the twentieth.

The transitional concept of management is reaching the end of the road.

Unless companies change these rules, any superficial re-organizations they perform will be no more effective than dusting the furniture in Pompeii.