Competitive strategy is about being different. It means deliberately choosing a different set of activities to deliver a unique mix of value.
The company without a strategy is willing to try anything.
The chief strategist of an organization has to be the leader - the CEO.
Without a goal analytics is aimless and worthless.
Operational effectiveness and strategy are both essential to superior performance.
Health care historically has been a very siloed field that's organized around medical specialties - urology, cardiac surgery, and so forth - and around the supply of these specialty services. The patient is the ping-pong ball that moves from service to service.