Never forget that you only have one opportunity to make a first impression - with investors, with customers, with PR, and with marketing.

I graduated from the University of California, Los Angeles, with an English literature degree and travelled for a year before going to work.

Always go into meetings or negotiations with a positive attitude. Tell yourself you're going to make this the best deal for all parties.

Point out the problems, as long as you have a solution. I don't like critics who aren't doers themselves.

I believe that all brands will become storytellers, editors and publishers, all stores will become magazines, and all media companies will become stores. There will be too many of all of them. The strongest ones, the ones who offer the best customer experience, will survive.

I always thought I looked kind of like Keith Richards, and sometimes I think I look like Michael Jackson.

Success begins at that magical moment when you declare to yourself, your friends, and the universe that you believe you can do something different.