When you say something really unkind, when you do something in retaliation your anger increases. You make the other person suffer, and he will try hard to say or to do something back to get relief from his suffering. That is how conflict escalates.
Nhat HanhThe Buddha said that if we know how to look deeply into our suffering and recognize what feeds it, we are already on the path of emancipation.
Nhat HanhDuring the last 2,500 years in Buddhist monasteries, a system of seven practices of reconciliation has evolved. Although these techniques were formulated to settle disputes within the circle of monks, i think they might also be of use in our households and in our society.The first practice is Face-to-Face-Sitting.
Nhat Hanh