We should want our advertising to be compelling.

You can't just reprise the news. You have to have journalism that makes a point and you have to be in sync with your audience.

If our brands are going to be in print and on mobile handsets and in video and events, we have to acknowledge that the playing fields are going to be different than a print-only product or a print product with extensions to it.

The technology is not only the way we change stories, but also changing the relationship to the consumer.

I think there's still room for compelling voices to build up and get a great following.

I think there's huge room for a personality who can create a following, and that personality can be a person or a company.

You learn a lot from your customers, and when your customers are also your owners, you learn even more.