Institutional blindness is a major threat to the future of all corporations.
Volunteering is a window into the passions of the soul.
Listen to your customers but don't (always) believe what they say-they know even less about the future than you.
In banking or insurance trust is the only thing you have to sell.
Motivation is a battle for the heart, not just an appeal to the mind. Passion is always an expression of the soul.
The paradox of innovation is this: CEO's often complain about lack of innovation, while workers often say leaders are hostile to new ideas.