Tribalism is the most powerful force in the world.
In banking or insurance trust is the only thing you have to sell.
If happiness could be bought, we'd probably be unhappy at the price tag. If only the secret of happiness was as simple as getting wealthy and spending more.
Listen to your customers but don't (always) believe what they say-they know even less about the future than you.
The larger the corporation, the greater the risk that you are flying blind.
The risk of a business being hit by a low probability, high impact event is far higher than most boards realize because the number of potential wild cards is so great.