The risk of a business being hit by a low probability, high impact event is far higher than most boards realize because the number of potential wild cards is so great.

Listen to your customers but don't (always) believe what they say-they know even less about the future than you.

You can have the greatest strategy in the world but what is the point if no one cares?

You will learn more about the people you work with in three minutes by asking them what they do for nothing, than by working with them for three years in the same team

Mission is at the heart of what you do as a team. Goals are merely steps to its achievement.

Take hold of the future or the future will take hold of you - be futurewise.

In banking or insurance trust is the only thing you have to sell.