Listen to your customers but don't (always) believe what they say-they know even less about the future than you.

You will learn more about the people you work with in three minutes by asking them what they do for nothing, than by working with them for three years in the same team

Tribalism is the most powerful force in the world.

The risk of a business being hit by a low probability, high impact event is far higher than most boards realize because the number of potential wild cards is so great.

The future is about emotion: reactions to events are usually far more important than the events themselves.

The paradox of innovation is this: CEO's often complain about lack of innovation, while workers often say leaders are hostile to new ideas.

In banking or insurance trust is the only thing you have to sell.