Listen to your customers but don't (always) believe what they say-they know even less about the future than you.

The risk of a business being hit by a low probability, high impact event is far higher than most boards realize because the number of potential wild cards is so great.

Institutional blindness is a major threat to the future of all corporations.

If happiness could be bought, we'd probably be unhappy at the price tag. If only the secret of happiness was as simple as getting wealthy and spending more.

Strong ethics keep corporations healthy . Poor ethics make companies sick. Values are the immune system of every organisation.

Mission is at the heart of what you do as a team. Goals are merely steps to its achievement.

The Six Faces of the future are: Fast, Urban, Tribal, Universal, Radical and Ethical.