Listen to your customers but don't (always) believe what they say-they know even less about the future than you.

The risk of a business being hit by a low probability, high impact event is far higher than most boards realize because the number of potential wild cards is so great.

The promise of every product and service is a better life. Profits are the prize for delivering on the promise.

All the most powerful speeches ever made point to a better future.

The Six Faces of the future are: Fast, Urban, Tribal, Universal, Radical and Ethical.

The paradox of innovation is this: CEO's often complain about lack of innovation, while workers often say leaders are hostile to new ideas.

If happiness could be bought, we'd probably be unhappy at the price tag. If only the secret of happiness was as simple as getting wealthy and spending more.