The promise of every product and service is a better life. Profits are the prize for delivering on the promise.

In banking or insurance trust is the only thing you have to sell.

The Six Faces of the future are: Fast, Urban, Tribal, Universal, Radical and Ethical.

The future is about emotion: reactions to events are usually far more important than the events themselves.

I would rather work with five people who really believe in what they are doing rather than five hundred who can't see the point.

The promise of every product and service is a better life. Profits are the prize for delivering on the promise.

The risk of a business being hit by a low probability, high impact event is far higher than most boards realize because the number of potential wild cards is so great.