I think everybody should have dyslexia and ADD.

Whenever I felt down, whenever I started wondering what homeless shelter I would die in, [my mother] would buck me up by telling me: you know, Paul, the A students work for the B students, the C students run the companies, and the D students dedicate the buildings.

The goal of management is to remove obstacles.

There's no point in bragging in the good times. Your friends don't need to hear it and your enemies won't believe it anyway.

The people in the front lines are my customers. I need to keep them happy. And, the best way to take care of your customers is to take care of your workers.

If you go on vacation for one week, you'll come back to two weeks of work. If you go on vacation for two weeks, you'll come back to four weeks of work. If you go on vacation for three weeks, people seem to figure it out for themselves.

I think everybody should have dyslexia and ADD.