What makes America great is in our imagination, not in memorization. We are not a memorization-fixated culture. We can't compete with the Chinese and Japanese in memorization. Where we have been competitive is in creativity.

Make your customers comfortable and they will give you their lives.

All my life I knew I would have a big business. That’s what I wanted from the time I was in second grade; there was never a doubt in my mind.

What makes America great is in our imagination, not in memorization. We are not a memorization-fixated culture. We can't compete with the Chinese and Japanese in memorization. Where we have been competitive is in creativity.

The people in the front lines are my customers. I need to keep them happy. And, the best way to take care of your customers is to take care of your workers.

My motto has always been that anybody can do it better than me.

The goal of management is to remove obstacles.