Learning and performance will become one and the same thing. Everything you say about learning will be about performance. People will get the point that learning is everything.

The task of leadership is to be intentional about the way we group people and the questions that we engage them in.

It is hard to learn when we think we know something.

If there is no transformation inside of us, all the structural change in the world will have no impact on our institutions.

I discovered that resolution of conflict comes from people being able to express their own feelings and their own needs in the face of another. Making agreements and setting goals without building upon the feelings of the parties involved is empty, because it does not consider the vulnerabilities of our own humanity.

We are reluctant to let go of the belief that if I am to care for something I must control it.

We need to tell people not to be helpful. Trying to be helpful and giving advise are really ways to control others. ... Advice, recommendations, and obvious actions are exactly what increase the likelihood that tomorrow will be just like yesterday.