In todays economy, the most important resource is no longer labor, capital or land; it is knowledge

An employer has no business with a man's personality. Employment is a specific contract calling for a specific performance... Any attempt to go beyond that is usurpation. It is immoral as well as an illegal intrusion of privacy. It is abuse of power. An employee owes no "loyalty," he owes no "love" and no "attitudes" - he owes performance and nothing else. .... The task is not to change personality, but to enable a person to achieve and to perform.

Of all the decisions an executive makes, none is as important as the decisions about people, because they determine the performance capacity of the organization.

The only industries that function well are the industries that take responsibility for training. The Japanese, you know, assume that when you first come to work you know absolutely nothing. School isn't preparation for work and never was.

True marketing starts...with the customer, his demographics, his realities, his needs, his values. It does not ask, "What do we want to sell?" It asks, "What does the customer want to buy?"

The customer rarely buys what the business thinks it sells him.

Unless the power of the corporation can be organized on an accepted principle of legitimacy, it will be taken over by a Central government