What we are good at comes easy, and we believe that unless it comes hard, it can't be very good.

Most people think they know what they are good at. They are usually wrong... And yet, a person can perform only from strength.

Communication always makes demands. It always demands that the recipient become somebody, do something, believe something. It always appeals to motivation.

If you can't measure it, you can't change it.

Institutions mistake good intentions for objectives. They say "health care"; that's an intention, not an objective.

If a government commission had worked on the horse, you would have the first horse that could operate its knee joint in both directions. The trouble is it couldn't have stood up.

All companies are service companies; some also manufacture products.