What we are good at comes easy, and we believe that unless it comes hard, it can't be very good.

A man should never be appointed into a managerial position if his vision focuses on people's weaknesses rather than on their strengths.

Our job in life is to make a positive difference, not prove we're right.

Knowledge is power, which is why people who had it in the past often tried to make a secret of it. In post-capitalism, power comes from transmitting information to make it productive, not from hiding it.

The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.

..there is need for a person to be generally educated. Otherwise you shrivel up much too soon. Whether this means reading the bible (I read the New Testament every few years) or reading the great 19th century novelists (the greatest and shrewdest judge of people and of society who ever lived), or classical philosophy (which I cannot read-it puts me to sleep immediately), or history (which is secondary). What matters is that the knowledge worker, by the time he or she reaches middle age, has developed and nourished a human being rather than a tax accountant or a hydraulic engineer.

The manager is a servant. His master is the institution he manages and his first responsibility must therefore be to it.