The job of a professional manager is not to like people. It is not to change people. It is to put their strengths to work.

Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands.

Leadership is all hype. We've had three great leaders in this century-Hitler, Stalin, and Mao.

Most executives have learned that what one postpones, one actually abandons ... timing is a most important element in the success of any effort. To do five years later what would have been smart to do five years earlier, is almost a sure recipe for frustration and failure.

Management is doing things right; leadership is doing the right things.

The talk you hear about adapting to change is not only stupid, it's dangerous. The only way you can manage change is to create it.

The "non-profit" institution neither supplies goods or services not controls. Its "product" is neither a pair of shoes nor an effective regulation. Its product is a changed human being. The non-profit institutions are human-change agents. Their "product" is a cured patient, a child that learns, a young man or woman grown into a self-respecting adult; a changed human life altogether.