Efficiency is doing better what is already being done.

A manager is responsible for the application and performance of knowledge.

Luck never built a business. Prosperity and growth come only to the business that systematically finds and exploits its potential.

Providing more desirable products, services, and customer experiences is vital to the continued existence of any business. And that is INNOVATION.

Listening is not a skill; it is a discipline.

(Waste = Loss): The first rule of business is to survive and the guiding principle of business economics is not the maximisation of profit, it is the avoidance of loss

Spontaneity is an infinite number of rehearsed possibilities.