Meetings are by definition a concession to deficient organization. For one either meets or one works.

Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Communication always makes demands. It always demands that the recipient become somebody, do something, believe something. It always appeals to motivation.

The largest 100 corporations hold 25 percent of the worldwide productive assets, which in turn control 75 percent of international trade and 98 percent of all foreign direct investment.The multinational corporation...puts the economic decision beyond the effective reach of the political process and its decision-makers, national governments.

Management by objective works - if you know the objectives. Ninety percent of the time you don't.

Every single social and global issue of our day is a business opportunity in disguise.

What the customer buys and considers value is never a product. It is always utility, that is, what a product or a service does for the customer.