Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

The computer is a moron.

Listening (the first competence of leadership) is not a skill, it is a discipline. All you have to do is keep your mouth shut.

Profitability is the sovereign criterion of the enterprise.

Spontaneity is an infinite number of rehearsed possibilities.

Society, community, family are all conserving institutions. They try to maintain stability and to prevent, or at least slow down, change. But the organization of the post-capitalist society of organizations is a destabilizer. Because its function is to put knowledge to work - on tools, processes, and products; on work; on knowledge itself - it must be organized for constant change.

The only definition of a leader is someone who has followers.