Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

Morale in an organization does not mean that "people get along together"; the test is performance not conformance.

The individual is the central, rarest, most precious capital resource of our society.

The knowledge we now consider knowledge proves itself in action. What we now mean by knowledge is information effective in action, information focused on results. Results are outside the person, in society and economy, or in the advancement of knowledge itself. To accomplish anything this knowledge has to be highly specialized.

I'm a writer. I could not or would not ever run a business. I don't even have a secretary. And contrary to some of the stereotypes, entrepreneurs are not loners. I am.

We now accept the fact that learning is a lifelong process of keeping abreast of change. And the most pressing task is to teach people how to learn.

The purpose of an organization is to enable ordinary humans beings to do extraordinary things.