Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

Few companies that installed computers to reduce the employment of clerks have realized their expectations... They now need more, and more expensive clerks even though they call them 'operators' or 'programmers.'

The productivity of work is not the responsibility of the worker but of the manager.

No single piece of macroeconomic advice given by the experts to their government has ever had the results predicted.

...because knowledge rapidly deteriorates unless it is used constantly, maintaining within an organization an activity that is used only intermittently guarantees incompetence.

We live in an age of unprecedented opportunity: If you’ve got ambition and smarts, you can rise to the top of your chosen profession, regardless of where you started out.

The ultimate resource in economic development is people. It is people, not capital or raw materials that develop an economy.