Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

Nothing else, perhaps, distinguishes effective executives as much as their tender loving care of time.

Universities won't survive. The future is outside the traditional campus, outside the traditional classroom. Distance learning is coming on fast.

It's more important to do the right thing than to do things right.

Morale in an organization does not mean that "people get along together"; the test is performance not conformance.

The most important decisions in organizations are people decisions, and yet only the military, and only recently, has begun to ask, "If we assign this general to lead this base, what do we expect him to accomplish?"

There are two types of people in the business community: those who produce results and those who give you reasons why they didn't.