Balance Sheets are meaningless. Our accounting systems are still based on the assumption that 80% of costs are manual labor.

Businesses are not paid to reform customers. They are paid to satisfy customers.

The knowledge we now consider knowledge proves itself in action. What we now mean by knowledge is information effective in action, information focused on results. Results are outside the person, in society and economy, or in the advancement of knowledge itself. To accomplish anything this knowledge has to be highly specialized.

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

Strong people have strong weaknesses.

What can I contribute that will significantly affect the performance and the results of the institution I serve?

Ideas are like frog eggs: you've got to lay a thousand to hatch one.