Never ask who's right. Start out by asking what is right. And you find that out by listening to dissenting, disagreeing opinions.

Everything requires time. It is the only truly universal condition. All work takes place in time and uses up time. Yet most people take for granted this unique, irreplaceable, and necessary resource. Nothing else, perhaps, distinguishes effective executives as much as their tender loving care of time.

The most effective way to manage change is to create it.

Making changes to better appeal to customer is INNOVATION.

If you want something new, you have to stop doing something old

The successful person places more attention on doing the right thing rather than doing things right.

Management is doing things right; leadership is doing the right things.