Business purpose and business mission are so rarely given adequate thought is perhaps the most important cause of business frustration and failure.

No one has ever failed to find the facts they are looking for.

Any time I have seen someone accomplishing something magnificent, they have been a monomaniac with a mission. A single-minded individual with a passion.

Important decisions are risky. They should be controversial. Acclamation means that nobody has done the homework.

Organizations are no longer built on force, but on trust.

A fundamental responsibility of leadership is make sure that everybody knows the mission, understands it, lives it.

The most important contribution management needs to make in the 21st century is ... to increase the productivity of knowledge work and the knowledge worker