Nobody in the world is as good at making decisions as the Japanese.

Fortunately or unfortunately, the one predictable thing in any organization is the crisis. That always comes. That's when you do depend on the leader: The job of the leader is to build an organization that is battle-ready, that has high morale, that knows how to behave, that trusts itself, and where people trust one another.

Management is about human beings. Its task is to make people capable of joint performance, to make their strengths effective and their weaknesses irrelevant.

It is easier to raise the performance of one leader than it is to raise the performance of a whole mass.

Communication always makes demands. It always demands that the recipient become somebody, do something, believe something. It always appeals to motivation.

You can either take action, or you can hang back and hope for a miracle. Miracles are great, but they are so unpredictable.

Nobody in the world is as good at making decisions as the Japanese.