Nobody in the world is as good at making decisions as the Japanese.

The most important thing in communication is hearing what isn't said.

Marketing and innovation make money. Everything else is a cost.

The talk you hear about adapting to change is not only stupid, it's dangerous. The only way you can manage change is to create it.

I find more and more executives less and less well informed about the outside world, if only because they believe that the data on the computer printouts are ipso facto information.

There's nothing so useless than executing a task efficiently when it actually never should have been executed at all.

One does not start with facts. One starts with opinions.