The new always looks so puny-so unpromising-next to the reality of the massive, ongoing business.

Charisma becomes the undoing of leaders. It makes them inflexible, convinced of their own infallibility, unable to change

Increasingly, politics is not about "who gets what, when, how" but about values, each of them considered to be absolute. Politics is about "the right to life"...It is about the environment. It is about gaining equality for groups alleged to be oppressed...None of these issues is economic. All are fundamentally moral.

Time is the scarcest resource.

No decision has been made unless carrying it out in specific steps has become someone's work assignment and responsibility.

Businesses are not paid to reform customers. They are paid to satisfy customers.

Communication always makes demands. It always demands that the recipient become somebody, do something, believe something. It always appeals to motivation.