The new always looks so puny-so unpromising-next to the reality of the massive, ongoing business.

Every enterprise is learning and teaching institution. Training and development must be built into it on all levels, training and development that never stop.

Until we can manage time, we can manage nothing else.

No organization can depend on genius; the supply is always scarce and unreliable. It is the test of an organization to make ordinary people perform better than they seem capable of, to bring out whatever strength there is in its members, and to use each person's strength to help all the other members perform.

Time is totally perishable and cannot be stored. Yesterday's time is gone forever, and will never come back. Time is always in short supply. There is no substitute for time. Everything requires time.

Knowledge applied is productivity.

Efficiency is doing better what is already being done.