A manager's task is to make the strengths of people effective and their weakness irrelevant - and that applies fully as much to the manager's boss as it applies to the manager's subordinates.

Since we live in an age of innovation, a practical education must prepare a man for work that does not yet exist and cannot yet be clearly defined.

Far too much reorganization goes on all the time. Organizitis is like a spastic colon.

The only things that evolve by themselves in an organization are disorder, friction and malperformance.

Nobody in the world is as good at making decisions as the Japanese.

There is no reason to believe that the people who staff the managerial and professional positions in our service institutions are any less qualified, any less competent or honest, or any less hard-working than the men who manage businesses. Conversely, there is no reason to believe that business managers, put in control of service institutions, would do better than the 'bureaucrats'. Indeed, we know that they immediately become bureaucrats themselves.

To make the future demands courage. It demands work. But it also demands faith.