For new technology to replace old, it has to have at least ten times the benefit.

To arrive at the definition of the problem he must begin by finding the 'critical factor'. This is the element (or elements) in the situation that has to be changed before anything else can be changed, moved, acted upon.

Management must take the lead in making obsolete its own products and services rather than waiting for a competitor to do so.

Unless commitment is made, there are only promises and hopes... but no plans.

Effective innovations start small. They are not grandiose. They try to do one specific thing.

The organization is, above all, social. It is people.

The most important contribution management needs to make in the 21st century is ... to increase the productivity of knowledge work and the knowledge worker