In most organizations, the bottleneck is at the top of the bottle.

You can't manage what you don't measure.

It takes far less energy to move from first-rate performance to excellence than it does to move from incompetence to mediocrity.

Effective organizations put people in jobs in which they can do the most good. They place people -- and allow people to place themselves -- according to their strengths.

Because its purpose is to create a customer, the business enterprise has two - and only these two — basic functions: marketing and innovation. Marketing and innovation produce results; all the rest are 'costs'.

Management is doing things right; leadership is doing the right things.

Business is society's change agent.