In most organizations, the bottleneck is at the top of the bottle.

Work is a process, and any process needs to be controlled. To make work productive, therefore, requires building the appropriate controls into the process of work.

Any time I have seen someone accomplishing something magnificent, they have been a monomaniac with a mission. A single-minded individual with a passion.

We can say with certainty - or 90% probability - that the new industries that are about to be born will have nothing to do with information.

There is no perfect strategic decision. One always has to pay a price. One always has to balance conflicting objectives, conflicting opinions, and conflicting priorities. The best strategic decision is only an approximation - and a risk.

Systematic change requires a willingness to look on change as an opportunity.

My greatest strength as a consultant is to be ignorant and ask a few questions.