Work is a process, and any process needs to be controlled. To make work productive, therefore, requires building the appropriate controls into the process of work.

A business is not defined by its name, statutes, or articles of incorporation. It is defined by the business mission. Only a clear definition of the mission and purpose of the organization makes possible clear and realistic business objectives.

It is commonly believed that innovations create changes - but few ever do. Successful innovations exploit changes that have already happened.

What managers decide to stop doing is often more important than what they decide to do.

It takes far less energy to move from first-rate performance to excellence than it does to move from incompetence to mediocrity.

No other area offers richer opportunities for successful innovation than the unexpected success.

Everybody has accepted by now that change is unavoidable. But that still implies that change is like death and taxes - it should be postponed as long as possible and no change would be vastly preferable. But in a period of upheaval, such as the one we are living in, change is the norm.