Work is a process, and any process needs to be controlled. To make work productive, therefore, requires building the appropriate controls into the process of work.

The question that faces the strategic decision maker is not what his organisation should do tomorrow. It is, what do we have to do today to be ready for an uncertain tomorrow?

The paradox of the prophet: his very success is his failure. The prophet whose time has come no longer shocks; he entertains.

The "non-profit" institution neither supplies goods or services not controls. Its "product" is neither a pair of shoes nor an effective regulation. Its product is a changed human being. The non-profit institutions are human-change agents. Their "product" is a cured patient, a child that learns, a young man or woman grown into a self-respecting adult; a changed human life altogether.

Our most important education system is in the employees' own organization.

The computer is a moron.

Important decisions are risky. They should be controversial. Acclamation means that nobody has done the homework.