Systematic change requires a willingness to look on change as an opportunity.

We can ill afford to have activities conducted as "non-profit," that is, as activities that devour capital rather than form it, if they can be organized as activities that form capital, as activities that make a profit.

Fortunately or unfortunately, the one predictable thing in any organization is the crisis. That always comes. That's when you do depend on the leader: The job of the leader is to build an organization that is battle-ready, that has high morale, that knows how to behave, that trusts itself, and where people trust one another.

There is nothing so useless as doing efficiently that which should not be done at all.

As soon as you move one step up from the bottom, your effectiveness depends on your ability to reach others through the spoken and written word.

To satisfy the customer is the mission and purpose of every business.

More business decisions occur over lunch and dinner than at any other time, yet no MBA courses are given on the subject.