My greatest strength as a consultant is to be ignorant and ask a few questions.

An established company which, in an age demanding innovation, is not able to innovation, is doomed to decline and extinction.

The strength of the computer lies in its being a logic machine. It does precisely what it is programed to do. This makes it fast and precise. It also makes it a total moron; for logic is essentially stupid.

Inside an organization there are only cost centers. The only profit center is a customer whose check has not bounced.

Business enterprise is an organ of society. There is only one valid definition of business purpose: to create a customer.

Thus, for those who are willing to go out into the field, to look and to listen, changing demographics is both a highly productive and a highly dependable innovation opportunity.

The most important thing in communication is hearing what isn't said.