My greatest strength as a consultant is to be ignorant and ask a few questions.

There's nothing so useless than executing a task efficiently when it actually never should have been executed at all.

Fortunately or unfortunately, the one predictable thing in any organization is the crisis. That always comes. That's when you do depend on the leader: The job of the leader is to build an organization that is battle-ready, that has high morale, that knows how to behave, that trusts itself, and where people trust one another.

For new technology to replace old, it has to have at least ten times the benefit.

The final test of greatness in a CEO is how well he chooses a successor and whether he can step aside and let the successor run the company.

It's more important to do the right thing than to do things right.

A business is not defined by its name, statutes, or articles of incorporation. It is defined by the business mission. Only a clear definition of the mission and purpose of the organization makes possible clear and realistic business objectives.