What the customer buys and considers value is never a product. It is always utility, that is, what a product or a service does for the customer.

As with every phenomenon of the objective universe, the first step toward understanding work is to analyze it.

We can't make people better by trying to eliminate their weaknesses, but we can help then perform better by building on their strengths.

If you want to improve how you manage time - stop doing what doesn't need to be done!

Strategic management is not a box of tricks or a bundle of techniques. It is analytical thinking and commitment of resources to action. But quantification alone is not planning. Some of the most important issues in strategic management cannot be quantified at all.

When it rains manna from heaven, some people put up an umbrella. Others reach for a big spoon.

Far too much reorganization goes on all the time. Organizitis is like a spastic colon.