What the customer buys and considers value is never a product. It is always utility, that is, what a product or a service does for the customer.

No other area offers richer opportunities for successful innovation than the unexpected success.

People alone of all the resources can grow and develop.

We can say with certainty - or 90% probability - that the new industries that are about to be born will have nothing to do with information.

Morale in an organization does not mean that "people get along together"; the test is performance not conformance.

There are no creeds in mathematics.

Leaders grow; they are not made.