No other area offers richer opportunities for successful innovation than the unexpected success.

Do not believe that it is very much of an advance to do the unnecessary three times as fast.

When the business grows, the person who founded it is incredibly busy. Rapid growth puts an enormous strain on a business. You outgrow your production facilities. You outgrow your management capabilities.

Unless the power of the corporation can be organized on an accepted principle of legitimacy, it will be taken over by a Central government

What's measured improves

The race for Quality has no finish line - so technically, it's more like a death march. Efficiency is doing things right; effectiveness is doing the right things.

Innovation requires us to systematically identify changes that have already occurred in a business - in demographics, in values, in technology or science - and then to look at them as opportunities. It also requires something that is most difficult for existing companies to do: to abandon rather than defend yesterday.