Most of what we call management consists of making it difficult for people to get their work done.

To succeed in this new world, we will have to learn, first, who we are. Few people, even highly successful people, can answer the questions, Do you know what you're good at? Do you know what you need to learn so that you get the full benefit of your strengths? Few have even asked themselves these questions.

No one has ever failed to find the facts they are looking for.

No organization can depend on genius; the supply is always scarce and unreliable. It is the test of an organization to make ordinary people perform better than they seem capable of, to bring out whatever strength there is in its members, and to use each person's strength to help all the other members perform.

Businesses are not paid to reform customers. They are paid to satisfy customers.

Once the facts are clear the decisions jump out at you.

Rank does not confer privilege or give power. It imposes responsibility.