Most of what we call management consists of making it difficult for people to get their work done.

As soon as you move one step up from the bottom, your effectiveness depends on your ability to reach others through the spoken and written word.

The leader sees leadership as responsibility rather than as rank and privilege.

The most serious mistakes are not being made as a result of wrong answers. The true dangerous thing is asking the wrong question.

All great change in business has come from outside the firm, not from inside.

The "non-profit" institution neither supplies goods or services not controls. Its "product" is neither a pair of shoes nor an effective regulation. Its product is a changed human being. The non-profit institutions are human-change agents. Their "product" is a cured patient, a child that learns, a young man or woman grown into a self-respecting adult; a changed human life altogether.

Management by objective works - if you know the objectives. Ninety percent of the time you don't.