Most of what we call management consists of making it difficult for people to get their work done.

Our most important education system is in the employees' own organization.

Never ask who's right. Start out by asking what is right. And you find that out by listening to dissenting, disagreeing opinions.

The experience of the human race indicates strongly that the only person in abundant supply is the universal incompetent.

The most important, and indeed the truly unique, contribution of management in the 20th century was the fifty-fold increase in the productivity of the MANUAL WORKER in manufacturing. The most important contribution management needs to make in the 21st century is similarly to increase the productivity of KNOWLEDGE WORK and the KNOWLEDGE WORKER.

Charisma becomes the undoing of leaders. It makes them inflexible, convinced of their own infallibility, unable to change

If a business is to be considered a continuous process, instead of a series of disjointed stop-and-go events, then the economic universe in which a business operates-and all the major events within it-must have rhyme, rhythm, or reason.