Accept the fact that we have to treat almost anybody as a volunteer.
For new technology to replace old, it has to have at least ten times the benefit.
Most innovators are successful to the extent to which they define risks and confine them.
The computer actually may have aggravated management's degenerative tendency to focus inward on costs.
Marketing and innovation make money. Everything else is a cost.
Never ask who's right. Start out by asking what is right. And you find that out by listening to dissenting, disagreeing opinions.