Adversarial power relationships only work if you never have to see or work with the bastards again.

Most executives have learned that what one postpones, one actually abandons ... timing is a most important element in the success of any effort. To do five years later what would have been smart to do five years earlier, is almost a sure recipe for frustration and failure.

An institution which is financed by a budget - or which enjoys a monopoly which the customer cannot escape - is rewarded for what it deserves rather than what it earns. It is paid for 'good intentions' and 'programs'. It is paid for not alienating important constituents rather than satisfying any one group. It is misdirected by the way it is being paid into defining performance and results as what will produce the budget rather than as what will produce contribution.

History has been written not by the most talented but by the most motivated.

Do what you do best, and outsource the rest.

Nothing is less productive than to make more efficient what should not be done at all.

Until we can manage time, we can manage nothing else.