Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
The talk you hear about adapting to change is not only stupid, it's dangerous. The only way you can manage change is to create it.
Knowledge has become the key resource of the world economy.
Our most important education system is in the employees' own organization.
Culture eats Christianity for breakfast.
If the feudal knight was the clearest embodiment of society in the early Middle Ages, and the "bourgeois" under Capitalism, the educated person will represent society in the post-capitalist society in which knowledge has become the central resource.