Leaders shouldn?t attach moral significance to their ideas: Do that, and you can?t compromise.

What gets measured gets managed.

The leader of the past was a person who knew how to tell. The leader of the future will be a person who knows how to ask.

Business enterprise is an organ of society. There is only one valid definition of business purpose: to create a customer.

Efficiency, which is doing things right, is irrelevant until you work on the right things.

The new information technology... Internet and e-mail... have practically eliminated the physical costs of communications.

Free enterprise cannot be justified as being good for business. It can be justified only as being good for society.