Every enterprise is learning and teaching institution. Training and development must be built into it on all levels, training and development that never stop.

Providing more desirable products, services, and customer experiences is vital to the continued existence of any business. And that is INNOVATION.

Effective innovations start small. They are not grandiose. They try to do one specific thing.

Teaching 23-year-olds in an MBA programme strikes me as largely a waste of time. They lack the background of experience. You can teach them skills - accounting and what have you - but you can't teach them management.

I find more and more executives less and less well informed about the outside world, if only because they believe that the data on the computer printouts are ipso facto information.

Most people think they know what they are good at. They are usually wrong... And yet, a person can perform only from strength.

Defending yesterday is far more risky than making tomorrow.