The only skill that will be important in the 21st century is the skill of learning new skills.Everythi ng else will become obsolete over time.

Never underrate the boss! The boss may look illiterate. He may look stupid. But there is no risk at all in overrating a boss. If you underrate him he will bitterly resent it or impute to you the deficiency in brains and knowledge you imputed to him.

Leaders grow; they are not made.

The great mystery isn't that people do things badly but that they occasionally do a few things well. The only thing that is universal is incompetence. Strength is always specific! Nobody ever commented, for example, that the great violinist Jascha Heifetz probably couldn't play the trumpet very well.

The problem in my life and other people's lives is not the absence of knowing what to do but the absence of doing it.

The Pertinent Question is NOT how to do things right - but how to find the right things to do, and to concentrate resources and efforts on them.

Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.