The success and ultimately the survival of every business, large or small, depends in the last analysis on its ability to develop people. This ability is not measured by any of our conventional yardsticks of economic success; yet, is the final measurement.

It takes far less energy to move from first-rate performance to excellence than it does to move from incompetence to mediocrity.

Every organization has to prepare for the abandonment of everything it does.

The individual is the central, rarest, most precious capital resource of our society.

No organization can depend on genius; the supply is always scarce and unreliable. It is the test of an organization to make ordinary people perform better than they seem capable of, to bring out whatever strength there is in its members, and to use each person's strength to help all the other members perform.

The aim of marketing is to make selling superfluous.

One can either work or meet. One cannot do both at the same time.