Mission defines strategy, and strategy defines structure.

Plans are only good intentions unless they immediately degenerate into hard work.

Any organisation develops people; it either forms them or deforms them.

Far too much reorganization goes on all the time. Organizitis is like a spastic colon.

Yet there is nothing more dangerous than to be premature in exploiting a change in perception.

Growth that adds volume without improving productivity is fat. Growth that diminishes productivity is cancer.

The purpose of a business is to create a customer.