Some of the best business and nonprofit CEOs I've worked with over a sixty-five-year consulting career were not stereotypical leaders. They were all over the map in terms of their personalities, attitudes, values, strengths, and weaknesses.

Institutions mistake good intentions for objectives. They say "health care"; that's an intention, not an objective.

Few companies that installed computers to reduce the employment of clerks have realized their expectations... They now need more, and more expensive clerks even though they call them 'operators' or 'programmers.'

Results is all that separates one company from another.

Systematic change requires a willingness to look on change as an opportunity.

Capital formation is shifting from the entrepreneur who invests in the future to the pension trustee who invests in the past.

The most important contribution management needs to make in the 21st century is ... to increase the productivity of knowledge work and the knowledge worker