Mother Teresa's numerical results were not her greatest contribution. Instead, she made the world-and especially India-conscious of compassion.

The most efficient way to produce anything is to bring together under one management as many as possible of the activities needed to turn out the product.

Ideas are like frog eggs: you've got to lay a thousand to hatch one.

An established company which, in an age demanding innovation, is not able to innovation, is doomed to decline and extinction.

What the customer buys and considers value is never a product. It is always utility, that is, what a product or a service does for the customer.

Strategic planning is the continuous process of making present entrepreneurial (risk-taking) decisions systematically and with the greatest knowledge of their futurity; organizing systematically the efforts needed to carry out these decisions; and measuring the results of these decisions against the expectations through organized, systematic feedback.

Meetings are a symptom of bad organization. The fewer meetings the better.