Mother Teresa's numerical results were not her greatest contribution. Instead, she made the world-and especially India-conscious of compassion.

Successful leaders don't start out asking, 'What do I want to do?' They ask, 'What needs to be done?' Then they ask, 'Of those things that would make a difference, which are right for me?'

Listening is not a skill; it is a discipline.

Leaders shouldn?t attach moral significance to their ideas: Do that, and you can?t compromise.

There is no perfect strategic decision. One always has to pay a price. One always has to balance conflicting objectives, conflicting opinions, and conflicting priorities. The best strategic decision is only an approximation - and a risk.

Change is the norm; unless an organization sees that its task is to lead change, that organization will not survive.

Balance Sheets are meaningless. Our accounting systems are still based on the assumption that 80% of costs are manual labor.